Accessibility and Browser Support
Using our website
Our website has been built to conform with the accessibility standards set out by the World Wide Web Consortium's (W3C) and are conformant to Web Content Accessibility Guidelines 2.0. All websites and pages uphold a minimum level of conformance level 1 standard (A), ideally conformance level 2 standard (AA) except where the use of certain technology precludes this. In this circumstance, every effort is made to provide an accessible alternative to the same content.
Disability user groups covered by this policy
Where possible, we have ensured that the content of our websites should be accessible by alternative browser software for users with visual, hearing and cognitive or motor impairments. In line with standards stated, all user groups should find it possible to locate information and perform functions or required tasks on services administered by EQ. Where this is not always possible, we state an alternative means to carry this out.
It is Equiniti Group policy to ensure that all of the Group’s websites and online material function properly and are tested against all browsers that are used by more than 5% of our site visitors. The following table describes which versions of the most commonly-used browsers are supported, and provides links where you can update your browser if you need to.
Browser |
Version supported |
| Internet Explorer |
IE 11+ Support for Microsoft Internet Explorer 11 has been discontinued on December 31, 2021 |
| Google Chrome |
Latest stable version Get latest version: https://www.google.com/chrome/ (link is external) |
| Mozilla Firefox |
Latest stable version Get latest version: https://www.mozilla.org/en-US/firefox/new/?xv=pre-dl&v=e (link is external) |
| Safari |
Latest stable version Get latest version: https://support.apple.com/en-us/HT204416 (link is external) |
| Microsoft Edge |
Latest stable version Get latest version: https://www.microsoft.com/en-US/windows/microsoft-edge (link is external) |
Some of the material available on the website also requires additional services to be installed on your machine, and you should get the latest versions of those if you are having any problems accessing downloadable forms and guides or viewing any audio or video material.
Adobe PDF Reader: http://get.adobe.com/uk/reader/ (link is external)
Adobe Flash Player: http://get.adobe.com/flashplayer/ (link is external)